Jon Martin — Writing https://thejonmartin.com/writing/ Notes on org design, systems, and why the things you built keep breaking. en-us Thu, 06 Aug 2026 00:00:00 GMT A Field-Tested Stakeholder Communication Matrix https://thejonmartin.com/writing/stakeholder-communication-matrix/ https://thejonmartin.com/writing/stakeholder-communication-matrix/ Detail level should track decision-making need, not seniority — a six-tier communication matrix for systems integration and subscription management engagements. Thu, 06 Aug 2026 00:00:00 GMT "I Want to Make Processes More Efficient" — What That Actually Means https://thejonmartin.com/writing/what-more-efficient-actually-means/ https://thejonmartin.com/writing/what-more-efficient-actually-means/ Operations is variety management, not efficiency work — four systems laws (Ashby, Conway, Brooks, Reverse Conway) that make an ambiguous job definable. Tue, 04 Aug 2026 00:00:00 GMT