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Module 17: Special Conditions

Two situations distort the framework enough to need explicit handling: severe time pressure, and difficult stakeholder dynamics.

Time-Pressured Discovery

A 20-minute executive call doesn’t allow full L1 process mapping before bridging. The framework doesn’t change — the sequencing compresses.

Difficult Stakeholder Dynamics

A dominant voice crowding out others. One stakeholder — often the most senior person in the room — answers for everyone. Their statements aren’t wrong, but the standing test (Module 7) needs to be actively applied, not just checked passively: ask directly whether the quieter stakeholder with functional standing agrees, rather than assuming consensus because no one objected out loud. A disengaged or unresponsive client. Bridge attempts get non-answers (“sure, whatever works”) — this looks like confirmation but is really an unwillingness or inability to engage at the L2 level. Don’t record it as confirmed. Flag it as provisional, and consider whether the real stakeholder with standing on this topic is even in the room. A client who resists altitude at all — insists on speaking only in L3. Some clients (often technical ones) want to hand you a spec directly. This isn’t wrong, but the same rule from Module 6 applies: L3 without a traceable L0/L1 underneath it is still worth a light-touch check, even when it’s unwelcome, because a technically fluent client can still be solving the wrong problem fluently. Next: Module 18 — Assessment and the Proficiency Model.