Writing
Notes on org design, systems, and why the things you built keep breaking.
August 6, 2026
A Field-Tested Stakeholder Communication Matrix
Detail level should track decision-making need, not seniority — a six-tier communication matrix for systems integration and subscription management engagements.
August 4, 2026
"I Want to Make Processes More Efficient" — What That Actually Means
Operations is variety management, not efficiency work — four systems laws (Ashby, Conway, Brooks, Reverse Conway) that make an ambiguous job definable.